Help Center
Frequently Asked Questions
Everything you need to know about our embroidery designs, threads, orders, and delivery. Can't find your answer? Message us on WhatsApp anytime.
You receive a digital embroidery file in the machine format you select at checkout (for example DST-FULL, DST-BERNINA-14x8, JEF-USHA-550-14x8, DST-BROTHER-V3SE-12x8, or JEF-USHA-450-11x8). No physical item is shipped for design purchases.
Select the format that matches your embroidery machine and hoop size from the dropdown on the product page. If you're unsure which one fits your machine, message us on WhatsApp with your machine model and we'll confirm before you order.
Once your order is confirmed, your design file is sent to the email address used at checkout. If it doesn't arrive shortly, please check your spam folder or contact us at support@geethikaemb.in.
Reach out to us with your order number — we're happy to help wherever we can, though resizing or reformatting may not be possible for every design.
Since designs are delivered as digital files, they aren't eligible for return once sent. If your file is corrupted, missing, or doesn't match what you ordered, contact us right away and we'll sort it out.
We sell trilobal polyester embroidery threads, known for their smooth sheen and durability on machine embroidery projects.
Yes. Thread orders are physical products and are packed and shipped to your delivery address, unlike our digital design files.
For bulk or wholesale thread orders, message us directly on WhatsApp or email and we'll help you with the best pricing.
Payments are processed securely at checkout through our supported payment options. You'll see all available methods when you're ready to pay.
Contact us as soon as possible after placing your order at support@geethikaemb.in or on WhatsApp. We can make changes before an order is processed, but can't guarantee changes once a design file has been sent or a thread order dispatched.
Of course. Message us on WhatsApp with what you're looking for and we'll help you pick the right design or thread.
Physical orders (like thread) are processed and dispatched within 2–4 business days, then take a further 5–8 business days to arrive depending on your location. Custom embroidery orders may take slightly longer to process. Digital design files are sent by email and don't involve shipping.
Shipping charges, if any, are calculated at checkout based on your delivery address and order weight.
Yes — once your order is dispatched, you'll receive a tracking link by email or SMS so you can follow it until delivery.
Contact us within 48 hours of delivery with photos of the damage, and we'll help resolve it promptly.
Please double-check your address before placing your order — we're not able to take responsibility for delays or lost orders caused by incorrect address details.
Eligible physical items can be returned within 7 days of delivery, provided they're unused and in original condition with tags intact.
Custom-made or personalized embroidery pieces can only be returned if they arrive damaged or defective. Digital design files aren't eligible for return once delivered.
Contact us with your order number and photos of the item within the 7-day return window, and we'll guide you through the next steps.
Once your return is approved, refunds are issued to your original payment method within 5–7 business days.
Yes — let us know when you request your return and we'll arrange an exchange for a different design or size where possible.
Return shipping is covered by the customer, unless the item arrived damaged, defective, or incorrect — in which case we take care of it.
Still have a question? We're happy to help.